If you are dissatisfied with the product you received for any reason, you can send it back within 30 days from the day you received it to get a refund. All returned items must be in their original condition and packaging. Please include a slip with your Order ID number, full name and reason of return inside the return package.
If 30 days have gone by since you received the items, unfortunately we cannot offer a refund or exchange. We also does not provide refunds for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal cause.
Any international or expedited shipping fees incurred on your original order will NOT be refunded. We recommend that you ship your returned products to us with a trackable shipment method. Customers outside the United States are responsible of paying custom fees, including - but not limited to - taxes, duties and brokerage.
All Sale & Promotional Items are final and not eligible for Return & Exchange.
Typically within 7-12 business days from receiving your returned product, we will credit the amount paid for that product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make that original purchase.
If you haven’t received a refund yet, please check your bank or credit card account again. Then contact your credit card company or bank. It may take some time before your refund is officially posted.
You acknowledge and agree that goods produced by us are bespoke, custom-made goods and orders are processed quickly after they are received. We do not allow cancellations after 24 hours when an order is placed.
Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made with items that are equal or lesser in value than the original purchased item.
Please include a slip with your Order ID number, full name and clearly indicate the product name and info of the exchanged item. We will reship the free of charge order and email you once the exchange has been made.